Damaged items: Items that were damaged during shipping and were received as such must be reported within 72 hours of being delivered in order to receive a full refund or exchange. No refunds or exchanges due to damage will be granted after a 72 hours.
Get out of smell free card: MaiBi Creations firmly believes in trying new things so we have created the “Get out of smell free” guarantee. If you purchase a scent and you are not happy with it you don’t have to be stuck with it. Use our “Get out of smell free” guarantee and exchange your candle for another scent or up to 5 complimentary samples to make your decision the perfect decision for you. We are so confident you are going to love our products that we want you to love everything about them.